Return & Refund Policy
Effective Date: 27 May 2025
At M2 Armament, we’re committed to delivering high-quality gear you can trust. If you’re not completely satisfied with your purchase, please review the following policy for returns, replacements, and refunds.
✅ Eligible Returns
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Timeframe: Within 14 calendar days of delivery
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Condition: Items must be unopened and in original packaging
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Restocking Fee: A 15% restocking fee applies to all accepted returns
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Return Shipping: Paid by the customer unless the item is defective
To initiate a return, contact us at sales@m2armamentgroup.com with your order number and reason for return.
⚠️ Non-Returnable Items
We do not accept returns for:
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Opened or used products
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Items showing signs of customer damage, misuse, or modification
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Clearance or final sale items
🔁 Damaged or Defective Items
If your item arrives damaged or defective due to a manufacturing issue, we will inspect and replace it on a case-by-case basis.
To request a replacement:
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Email us at sales@m2armamentgroup.com
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Include your order number
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Attach clear photos of the damage
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Provide a brief description of the issue
💳 Refund Process
Once your return is received and inspected:
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Approved refunds will be issued to your original payment method
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The 15% restocking fee will be deducted
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Refunds typically process within 7–10 business days
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Original shipping charges are non-refundable
📞 Contact Us
Have questions or need help with your order?
Reach out anytime:
📧 Email: sales@m2armamentgroup.com
🌐 Website: www.m2armamentgroup.com